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Connectivity is obviously essential to our customers — doctors and nurses, first responders, governments, banks, grocery stores, shops and others delivering critical services. It is even more crucial during a public health crisis that’s hard everyone. In fact, as a crucial infrastructure supplier, AT&T believes we now have a civic duty to measure up and maintain our clients and communities connected. I wanted to discuss a few of the ways the individuals of AT&T are working to react. We’ll continue to keep this website updated with new advancements as they occur. Our path forward One of AT&T’s core principles is to Be There when folks want us. And we can not do that if our workers are ill. A simple, efficient means to reduce risk would be to optimize social space. So last Fridaywe implemented a sweeping work-from-home plan. If AT&T employees can work from home, they’ll. We greatly appreciate our customers’ patience as we handle through these challenging times. In these circumstances, we work to prioritize and function critical requirements. And because we anticipate higher call volumeswe recommend, when your need is not critical as soon as possible, reaching out during att. Our myAT&T app for customer service, additional resources or to get our online store. Staying safe on the front lines At precisely exactly the identical time, we have implemented new policies and guidelines to help safeguard our own nonmanagement and AT&T Offers Relief for Customers & Employees management workers who are on the front line helping clients or who can not perform their jobs in the home. We’re working to keep up with need for hand sanitizer and other supplies and are sourcing these from multiple sellers. In retail, our objective is to limit employees’ exposure whilst still preserving our responsibility to meet the crucial needs of customers, FirstNet contributors and the public safety community, that are counting on us. So, today we’ll start closing 40% of our company-owned retail stores nationwide. Closures will last while we focus our resources on select stores to satisfy the immediate support needs of our customers, such as first responders and health care providers. At shops that do remain open, we’re adjusting shop hours to 11 a. m. to 7 p. local time, and we are closing all shops on Sundays. Staffing in shops that remain open will adhere to social distancing guidelines, while still being in a position to serve customers. Our call centre capacity has declined because of the depart accommodations we’ve made for workers who are parents of kids whose schools have shut and our employees who are at greater risk for your coronavirus. As a result of reduced capacity in our call centres, we are taking the next measures: Using innovative IVR (Interactive Voice Response) messaging that motivates customers to take advantage of our self online tools at att. com

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